CAC Access/Troubleshooting Help


Enterprise Email OWA: https://web.mail.mil/owa

When Enterprise Email prompts you for your credential, choose the “DOD EMAIL” certificate.

If you require help to gaining access to your Enterprise Email Account log into AKO and see Army Links: CAC Reference Center or use the below link to login: https: //www.us.army.mil/suite/designer

Computer System Requirements for accessing SharePoint

Computer and processor 1 gigahertz (GHz) or faster x86- or x64-bit processor with SSE2 instruction set
Memory (RAM) 1 gigabyte (GB) RAM (32-bit); 2 gigabytes (GB) RAM (64-bit)
Hard Disk 3.0 gigabytes (GB) available
Display Graphics hardware acceleration requires a DirectX10 graphics card and a 1024 x 576 or higher resolution monitor
Operating System Windows 10 (32-bit or 64-bit)
Windows 8.1 (32-bit or 64-bit)
Windows 8 (32-bit or 64-bit)
Windows 7 (32-bit or 64-bit)
Browser
Internet Explorer 8, 9, 10, or 11;
Access Requirements Common Access Card (CAC) For more in formation go to: http://www.cac.mil/
Common Access Card Reader (CAC) For more in formation go to: http://militarycac.us/files/CAC_Reader_Class_color.pdf

SharePoint Link: https://ako.hq.tradoc.army.mil/sites/usasd

Trouble Shooting SharePoint:

If you cannot login to SharePoint follow the below steps:

  1. Attach your CAC Reader to your Computer and insert your CAC Card.
  2. Login into AKO: https://www.us.army.mil/. Open another screen and attempt to login to SharePoint again.
  3. If you cannot login update your CAC Reader. Most CAC Reader only require installing DoD Certificates and Active Client. After installing updates attempt to login to SharePoint.

Direct Links:

DOD Cert Program Install

https://ako.us.army.mil/suite/doc/46721240

Active Client Install

https://ako.us.army.mil/suite/doc/40954924

     4. If you still cannot login, return to AKO Home Page and “click” the link to CAC Reference Center and  follow CAC Installation Quick Start instructions on the left of the screen.

  1. If you require more assistance to login contact:

By email: netcom-9sc.om-iacacpki.helpdesk@mail.mil or call (866)-738-3222, Hours: 0700-1500 Arizona time.